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Ooops – your Smart Mirror is not working? You have questions about the connection? We’ll manage it. Select series, model and subject and find the solution you are looking for. Of course, we are at your disposal for any questions via e-mail.

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If you have any questions, please call the number below.

1.844.MIRROR4 (1.844.647.7674)
Mo-Fr 11am - 8pm EST


Frequently asked questions

I want to change the brightness level of my lighting, how should I do that?

Changing the lighting brightness is done by using the touch sensor located on the bottom right of your mirror.
Holding your finger for less then 1 second and release ("short press").
The lighting will change it's brightness on every "press" in a sequence of 100% > 75% > 50% > 25% > OFF > 100% > 75%…

Yes. Changing the lighting color is done by using the touch sensor located on the bottom right of your mirror.
Holding your finger for more than 3 seconds ("Long Press") will start the color change function.
The lighting color will change as long as you "press" in the range of "Warm White" (~2700K) to "Cool White" (~6500K).

Yes. The mirror's lighting controller will save the last state of your lighting, brightness level and color, once the power is cut off. Once you turn the power back on the lighting will light on with the same last settings.

No. We do not recommend using a mirror lighting as the only source of light in a bathroom.
We recommend having overhead lighting in addition to mirror lighting to create ideal conditions.

No. At this time the lighting is controlled by the touch sensor only.

If your mirror is connected to a switched power outlet please make sure the switch is in its ON position.
Use the touch sensor on the bottom of the mirror to turn on the lighting.

The mirror's lighting controller has a memory for last settings…
if you switch off the mirror's lighting using the touch sensor on the bottom of the mirror it will stay OFF even if you switched off and back on your bathroom light switch.

Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Please use the touch sensor located on the bottom right side of the mirror. A "short press" should change the brightness of the lighting. A "Long Press" should change the color of the lighting.
Please check your mirror's power outlet switch if it is in its ON position.
Please make sure all electrical connections and wiring are performed by a qualified electrician following our installation instructions.
Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Yes. It is possible to switch the screen off using the remote control.

Yes. This is done using the Web Portal www.smart-mirror.net.

We highly recommend connecting your mirror to an Un-Switched power outlet. This way you will be able to switch your screen on and off instantly using the remote control.
The screen got an internal battery that keeps the screen in hibernate mode for couple of hours. Once you connect your mirror to a Switched power outlet please make sure the power is on for at least 3 hours a day. this way the screen will boot up in less then 3 seconds.
Once the battery is out of power it will take up to 40 seconds for the screen to boot.

No. At this time it is only possible to stream audio to the mirror via Bluetooth.

- Check the remote's LED indicator. If it doesn't lit when you press a key please insert new batteries.
- Check for mirror's power. The lighting should turn on once you "press" the touch sensor on the bottom of the mirror.
- Check your electrical power outlet.
- Restart the screen software by pressing the remote's POWER button for 5 seconds.
- Switch off the electrical power to the mirror for few minutes and than switch on again.

This means you didn't registered your mirror on the Web Portal. Please follow the steps shown on the screen.

The internet radio stream volume can be adjusted by using the mirror's remote control volume buttons.
Your smartphone Bluetooth audio stream volume can be adjusted using your smartphone's volume buttons.

This is done automatically.
Once internet radio station is playing connect your smartphone via Bluetooth to the mirror ("ad notam BT").
Playing music from your Smartphone will automatically mute the current internet radio stream and you'll be able to listen to your smartphone music.
Once you stop / pause your Smartphone's music the Internet radio stream will play again in about 5 seconds.

This might happen if:
- Your mirror's Wi-Fi signal is too low or suffering bad reception.
Please try to add a Wi-Fi Range Extender, Wi-Fi Repeater or Wi-Fi PLC Adapter.
Install those devices near or inside your bathroom.
- Your Internet connection is too slow to stream the radio stations audio.
The Internet Radio stations are mostly streaming at 128Kbps.
It might be that your Internet Service Provider, at certain times, is providing you with a slower rate then expected.
Please try to use your smartphone as a "hotspot", connect your mirror to it and see if the same radio station is playing better.
- Your Wi-Fi system is too crowded (too many users).
Try to minimize the amount of devices that are connected to your Wi-Fi network. That includes smartphones, Tablets, Laptops, Smart TVs, network players such AppleTV or Amazon Fire TV…
- A specific Internet radio station is having some streaming issues.
Select another Internet radio station and see if it plays without "buffering".
Browse to your "My Account" page using your smartphone or laptop. On the radio widget you'll see a small "speaker" icon next to your Internet radio station. Press the icon to listen to this station on your device while connected to the same Wi-Fi network.

Internet radio stations are using different audio codecs.
It might be that the specific Internet radio station is not streaming at all at the moment…
For reporting difficulties playing a specific Internet radio station please contact support.
More info on how-to contact support can be found on this website under the "support" section.

- Check the mirror's volume level using the remote control.
- Check your Smartphone Bluetooth connection to the mirror. It should be connected to "ad notam BT" ID.
- Check your smartphone by replacing media type, channel or connecting another smartphone to your mirror.

Check your screen power status using the mirror's remote control power button.

There were some reports that the BT Audio sound level using iPhone 6 / 7 is high at lowest iPhone volume level.
We've managed to track this issue and looks as it appears on iPhones 6 / 7 only after updating the iOS 10.x
We are currently working to fix this issue and it will be released on one of the upcoming software updates.
Meanwhile, till this software update is released, please try to do the followings:
- In iPhone "Settings" scroll down and select "Music".
- Scroll down and in "EQ" select "Small Speakers"
- Select "Sound Check" to "ON"
This will reduce the minimum volume of your iPhone device.

On some installations the mirror will vibrate against a tiled wall surface causing a "buzzing" sound.
In order to eliminate that please use two small self-adhesive cork / rubber pads, about 1mm thick, and attach them to the wall just behind the bottom mirror corners.
The self-adhesive pads should keep the mirror's frame from touching the tiled wall.

Please make sure your router, modem and / or network specifications meet the followings:
- Network Specifications: Open, WPA-PSK or WPA2-PSK encryption
- Router / Modem Specifications: B,G or N routers on 2.4GHz

- Check your network password. Keep in mind that passwords are case sensitive.
- Make sure your router, modem and / or network specifications meets the requirements.
- Try to move your Wireless Access Point away from physical objects that can block your Wi-Fi signal - especially enclosed cabinets.
- Restart your network device (router, wap, extender etc.)

Please select "Search for Wi-Fi Networks…" in the Wi-Fi settings page.
If still you can't see your network try to move your router / wap to a closer location or use an extender device.
Verify that your can connect to your network with other devices at your mirror location.

Try restating your modem / router.
If the connection remains down, please contact your Internet Service Provider (ISP).

Please select "Search for Wi-Fi Networks…" in the Wi-Fi settings page.
If still you can't see your network try to move your router / wap to a closer location or use an extender device.
Verify that your can connect to your network with other devices at your mirror location.

- Check your network password. Keep in mind that passwords are case sensitive.
- Make sure your router, modem and / or network specifications meets the requirements.
- Try to move your Wireless Access Point away from physical objects that can block your Wi-Fi signal - especially enclosed cabinets.
- Restart your network device (router, wap, extender etc.)

- Enable your smartphone's Bluetooth.
- Pair and connect to Bluetooth device ID "ad notam BT".
- Start playing music on your smartphone.
- Control the volume of the stream using your smartphone's volume buttons.

No password is needed. Just pair / connect to Bluetooth device ID "ad notam BT".

You can control the volume of your smartphone stream using your smartphone's volume buttons.

It might be that other user is still connected to the mirror's Bluetooth Audio.
Please try to disconnect from the mirror's Bluetooth Audio and re-connect again.

For security reasons the auto connect feature is disabled. You don't want really to have all you phone calls automatically playing in your bathroom… aren't you?

The mirror's Bluetooth Audio supports multi devices (smartphones) connection simultaneously, but it will only passes audio from one at a time. That device is the last one to press play.
The best practice is disconnecting your smartphone Bluetooth from the mirror's Bluetooth Audio each time you don't use this feature.

The typical indoor range of the mirror's Bluetooth Audio is 10m.
Once streaming audio from a remote location in your house please keep in mind that the volume of the stream is controlled by the streaming device (smartphone) volume buttons.

The typical indoor range of the mirror's Bluetooth remote is 10m.

You can setup 4 users for your mirror, each one of them with his own preferences like traffic locations, radio stations etc. The 4 color buttons are used for switching between users.

Check your remote's battery and replace with new ones.

In normal operation, once your remote is paired and connected to the mirror, the blue LED will blink with every press of any remote button.
If this is not working please take out the remote's batteries, wait 3 seconds and insert them in again.
The blue LED will blink for a second or two.
The remote's LED will stop blinking indicating a connection is done.
If the remote's blue LED keeps blinking for more than 5 seconds you'll need to pair it to the mirror. see "how do I pair my remote?"

- Take the remote's batteries out, wait for 3 seconds and insert the batteries back in.
- The remote's blue LED will start to blink for 30 seconds and waiting for a mirror's pair command.
- While the remote's blue led is blinking "press" the touch sensor on the bottom of the mirror for 10 seconds.
- The remote's LED will stop blinking indicating a connection is done

Once your remote is paired and connected to the mirror, the blue LED will blink with every press of any remote button.

For installations in wet-rooms, such as bathrooms, specific installation
guidelines apply. These regulations differ by region. Please contact a
specialist for this. Therefore electrical installations are to be performed by a
skilled technician, while observing the regulations of the standard DIN VDE
0100 T.701.
The product is specifically designed for indoor use only.

Please make sure all electrical connections and wiring are performed by a qualified electrician following our installation instructions. Once this is done and still having problem please contact support.
More info on how-to contact support can be found on this website under the "support" section.

It might be a wrong wiring connection, a circuit overload or a defective power adaptor. Try to connect your device to another socket on your site. Once another circuit breaker is tripping call a qualified electrician to check your electrical system.
Once you are sure that the problem is with your mirror device please contact support.
More info on how-to contact support can be found on this website under the "support" section.

Mounting instructions can be found in your product's owner's manual.
- Wall mounting this product requires special skills and should only be performed by qualified personnel.
- Please read the safety precautions before mounting the product.
- Electrical connections are to be performed by a skilled technician following local regulations.

Mounting instructions can be found in your product's owner's manual.
- First determine the type of wall to which you want to attach the mirror in order to buy the appropriate
fittings, screw-in hooks and anchors.
- You'll need to drill 2 holes in the wall, both leveled, for your screw-in hooks.
- Please read the safety precautions before mounting the product.
- Electrical connections are to be performed by a skilled technician following local regulations.
- Always switch off the power before starting the installation.

The device is rated to be connected to a mains with rating max. 16A. The electrical installation need to be protected with 30 mA. No ground wiring is needed.

Mounting instructions can be found in your product's owner's manual.
There are numerous types of wall and structures, that‘s why we can not provide the fittings, screw-in hooks and anchors for your wall.

Cleaning instructions can be found in your product's owner's manual.
For any other info please contact support. More info on how-to contact support can be found on this website under the "support" section.

The portal's country selector will change the portal's language.
The "International" option language is English.
The portal might present some different information based on your country selections like: where to buy, service and support partners, news etc.

Creating your mirror account and registering your mirror is needed in order to configure your personal applications. A single registration is needed for all 4 mirror users.

You'll need to provide a valid PIN Code that is displayed on your mirror during the setup process.
You'll need to provide your mirror location (Country, City or Zip Code) and a valid e-mail address.

Yes. The Setup Wizard language can be changed anytime during the setup process. Pressing the remote control <HOME> button will restart the Setup Wizard.

This might be a case of a poor / crowded Wi-Fi network or very slow (heavy traffic) internet connection.
Avoid extreme usage of internet and / or Wi-Fi of other devices in your network and try again.

This is probably caused by your Internet router blocking port 123 which is needed for the mirror's time and date information. Please make sure your router doesn't block this port.

Sign in into your mirror account. Use the <+> button to expand the My Mirror widget and select "register a new mirror".

In order to delete a mirror you'll need to perform a "factory reset" on that mirror.
The "factory Reset" will delete all of your mirror settings and once it is connected to the internet again it will be deleted fro your mirror list in the portal.

Yes. In your my account page (portal) use the <+> button to expand the Clock widget options.
There you can set the time to be displayed in 24 hours or 12 hours format.

The mirror's time and date information are gathered from the a NTP server. NTP stands for Network Time Protocol and it is an Internet standard protocol.
Please check your mirror's location settings and your Internet connection.
It might be that your router blocks port 123 which is used by the NTP server to communicate.

By default the horoscope sign displayed is by current date. If you would like to see your personal sign horoscope as default please enter your birthdate information in the portal's my account user section.

Sign in into your mirror account. Use the <+> button to expand the Traffic Information widget and select "Add a New Location".

Each of the 4 mirror's user can set his own 5 traffic locations.

The "Today" page displays the first location of your traffic locations list by default.
To re-order your traffic locations list please use the <drag & drop> button in the Traffic Location widget.

Sign in into your mirror account. Use the <+> button to expand the Radio widget.
To re-order your Radio station list please use the <drag & drop> button in the Radio widget.

Sign in into your mirror account. Use the <+> button to expand the Radio widget.
Each of the 4 mirror's user can set his own 7 radio stations.
Use the <Edit> button to modify or delete the selected radio station.
Use the "Add Radio Station", if available, to add a new radio station.

Sign in into your mirror account. Use the <MORE> button to sort your applications.
Each of the 4 mirror's user can sort his own applications.
Use the <ON / OFF> button to deactivate / activate each application to be displayed on the mirror's screen.
Use the <drag & drop> button to reposition the enabled application on the mirror's screen.
Your mirror's screen will be updated shortly after using the <DONE> button.

No. more applications will be available soon…
To view your new available application please sign in into your mirror account and use the <MORE> button in your account page.

The current software version is displayed in the mirror's settings page.

Software updates are done automatically over the air (OTA).
Once a new update is available the mirror will display a massage asking you to approve an immediate updating or perform it later.
Once you've decided to have an update please make sure the power is not cut during the update process.

From time to time we release firmware updates in order to fix bugs and / or add new features.

A firmware change log file can be found on the Smart Mirror portal.

Resetting your mirror to factory default should be performed in rare cases. Here's what will happen:
- Your mirror records and configurations will be removed from the server.
- All Wi-Fi settings will be removed from the mirror.
- Your mirror will restart and set with the factory defaults.

For power consumption information please refer to your product's User Manual.

Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Some of the models are laminated with a safety layer.
Please contact support for more specific information regarding your model.
As any glass can break, laminated safety glass holds together when shattered.
In the event of breaking, its high strength prevents the glass from breaking up into large sharp pieces.
Additionally, the corners and edges of the glass are very delicate.
Take care that they do not hit the wall, ceiling or floor in any way to avoid damages and split-offs.

Please contact support. More info on how-to contact support can be found on this website under the "support" section.

Please press MENU on your remote control and select „Start using your mirror“. Please perform an update of the software, if the app asks you to do so.

Please restart the setup wizard and try again. This error might show up, if you enter a wrong Wi-Fi-password, or the connection is unstable. Please perform an update of the software, if the app asks you to do so.

Please perform a Factory Reset and try again. Please connect to only one Wi-Fi. This error might occur, if you try to connect to multiple Wi-Fi.Please perform an update of the software, if the app asks you to do so.

Press HOME on your remote to turn it on again.Please perform an update of the software, if the app asks you to do so.

You already have an account at www.smart-mirror.net. Please login to your account under www.smart-mirror.net/login. If you forgot your password, click on „Forgot Password“ and follow the instructions.

We’ve found an issue in the update application on some Smart Mirrors™ running version 1.10 and version 1.12.
Due to this issue it may happen that certain Smart Mirror™ will no longer install updates.
To fix this problem please follow the instruction on your Dashboard („My Account → My Mirrors“).

This is a known bug that was fixed in software version 1.14.
- Restart the screen software by pressing the remote's <POWER> key for 5 seconds.
- Please press the <RESET> button on the back of the mirror (if available) to reset your screen.
- Try to disconnect the mirror from power for couple of hours (8 to 24 hours).
- If all above doesn't solve the issue please contact support.